Frequently Asked Questions

Frequently Asked Questions

What kind of food do you serve?

Menus are provided upon admission and are also located in the hallway outside the dining room. Feel free to take one back to your room. Should you not want to eat the planned meal, we offer alternative meal choices. Please ask your nurse or nurse’s assistant to bring you the alternate menu. If you wish to bring in food from outside the facility, please check with your nurse first.

What activities are available?

There is an activity calendar provided in each room. If you would like to participate in an activity, please tell your nurse’s assistant. He/she will help you get to the activity. Also, certain activities can be brought to your room. Please ask about these options!

I would like to watch television.

Most rooms have a facility-provided television. You may request headphones if you like. 

How can my family call me?

Each short-term bed has its own phone and individual phone number. The phone number should be posted on the back of the phone. Please see the nurse’s station or the front desk if the number cannot be found. Additionally, a portable phone is located at the nurse’s station.

When do I get a shower?

Showers are scheduled twice a week. Please ask your nurse or nurse’s assistant for a date and time. Feel free to communicate your bathing preferences to your nurse or nurse’s assistant.

How do I keep track of all my belongings?

Upon admission to the facility, your nurse’s assistant will complete an initial inventory sheet with you. If you bring in additional items, please see your nurse or nurse’s assistant to update your inventory sheet. Be sure to include and label all your belongings with your name, taking care to include glasses, hearing aids, and dentures. The facility is not responsible for items that are not included on the inventory sheet. It is recommended that you do not keep valuables (cash, jewelry, etc.) with you at the facility.

Do I need to bring in my medications?

You do NOT need to provide medications unless specifically told to do so. The facility will provide all medications using Pacific West Pharmacy in Rocklin. All medications will be ordered upon admission to the facility.

How do I communicate unmet needs?

Everyone has different needs, likes, and preferences. You are assigned a Care Liaison, who will be contacting you on a regular basis to ensure that you are having both a pleasant and productive stay. If your Care Liaison is not readily available, feel free to contact any manager or supervisor.

When will the doctor see me?

The doctor will be in to see you within 72 hours of admission. Your nurse will communicate medical concerns with your doctor before and after he/she sees you.

How will I know the plan for my stay here?

You will be invited by Social Services to participate in a Care Conference. This conference is typically scheduled for seven days after admission. It is attended by representatives from Nursing, Rehab, Dietary, Social Services and Discharge Planning. This meeting will outline goals for your care, progress made towards those goals, and any additional topics of concern.

How often will I have therapy?

Most patients will start rehab within 24 hours of admission, and most residents are scheduled for therapy up to five times per week. The frequency of your therapy sessions will be communicated by the Rehab Department.

How long will I be here?

Each case is different and unique. The average length of stay is about four weeks. Patient progress is reviewed weekly by our Interdisciplinary Team. The team will identify what clinical and rehabilitation progress is needed to occur for you to reach your highest level of independence.

Who determines when I will discharge?

Our goal is to get you as independent as possible and send you home with the best possible chance of success. Ensuring a safe and successful discharge is a team approach. Input for discharge will come from Nursing and Rehab, with the final order coming from your attending physician.

What is the discharge process?

You will be assigned a Discharge Planner to help you through the discharge process. Your Discharge Planner will need at least 72 hours notice to ensure that all the necessary arrangements are made for you to discharge safely. Discharges are scheduled between 11 a.m. and 1 p.m.

I have an appointment, how do I get there?

Transportation to and from off-site appointments can be provided by family if you are safe to travel in their vehicle. Social Services can arrange for a gurney or wheelchair van, if needed. These vans, however, are at the private expense of the resident or family member. Please see Social Services for details and prices.

What are my benefits?

Everyone’s benefits are different; please stop by the Business Office or Admissions Office near the entrance to discuss your individual benefits.

How much paperwork will I have to sign?

Both your nurse and the admissions department will have paperwork for you to sign. Your nurse will see you the same day you are admitted to the facility. An appointment will need to be made with the Admissions Department for admitting paperwork. Please stop by the Admissions Office to schedule a date and time.

What services are offered?

We offer laundry, housekeeping, Registered Dietician, 24-hour nursing care, rehabilitation therapy, IV therapy, respiratory therapy, wound care, tube feedings, activities, beautician services and much more.

What are the facility’s visiting hours?

8 a.m. to 8 p.m.

What time are meals served?

Breakfast: 7 – 8 a.m.

Lunch: 12 – 1 p.m.

Dinner: 5 – 6 p.m.

Meals are served in our Main Dining Room or in patient rooms. Please let the Nursing Supervisor on duty know your preference.

How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?

Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment such as N95 masks, surgical masks, gloves, and gowns, and when to use COVID-19 protocols required by the local department of public health and/or the CDC.

Get in touch

Front Desk Phone

(916) 782-7007

Office Hours

Monday – Friday: 8 am to 6 pm
Weekends: 9 am to 5 pm

24/7 Admission Support
Tel: (916) 782-7007
Fax: (916) 782-9758

Street Address
1139 Cirby Way
Roseville, CA 95661
Directions & Map