Frequently Asked Questions

PLEASE NOTE: Many of our standard policies have been temporarily changed due to COVID-19. Please see our COVID-19 Prevention FAQ for up-to-date information on our visitor policy, prevention measures, and more.

What kind of food do you serve?

Menus are provided upon admission and are also located in the hallway outside the dining room, feel free to take one back to your room. Should you not want to eat the planned meal, we offer alternative meal choices. Please ask your nurse or nurse’s assistant to bring you the alternate menu. If you wish to bring in food from outside the facility please check with your nurse prior to doing so.

What activities are available?

There is an activity calendar provided in each room, if you would like to participate in an activity, please tell your nurse’s assistant. He/she will help you get to the activity. Also, certain activities can be brought to your room, please ask!

I would like to watch television.

Most rooms have a facility provided television. You may request headphones if you like. Available channels are attached.

How can my family call me?

Each short term bed has its own phone and individual phone number. The phone number should be posted on the back of the phone. Please see the nurse’s station or the front desk if the number cannot be found. Additionally, a portable phone is located at the Nurses Station.

When do I get a shower?
Showers are scheduled twice a week. Please ask your nurse or nurse’s assistant for date and time. Feel free to communicate your bathing preferences to your nurse or nurse’s assistant.

How do I keep track of all my belongings?
Upon admission to the facility, your nurse’s assistant will complete an initial inventory sheet with you. Should you bring in additional items please see your nurse or nurse’s assistant to update your inventory sheet. Be sure to include and label all your belongings with your name, taking care to include glasses, hearing aids and dentures. The facility is not responsible for items that are not included on the inventory sheet. It is recommended that you do not keep valuables with you at the facility (cash, jewelry, etc.)

Do I need to bring in my medications?

You do NOT need to provide medications unless specifically told to do so. The facility will provide all medications using Pacific West Pharmacy in Rocklin. All medications will be ordered upon admission to the facility.

How do I communicate unmet needs?

Everyone has different needs, likes, and preferences. You are assigned a Care Liaison, who will be contacting you on a regular basis to ensure that you are having both a pleasant and productive stay. If you Care Liaison is not readily available, feel free to contact any Manager or Supervisor.

When will the doctor see me?

The doctor will be in to see you within 72 hours of admission. Your nurse will communicate medical concerns with your doctor before and after he/she sees you.

How will I know the plan for my stay here?

You will be invited by Social Services to participate in a Care Conference. This conference is typically scheduled for 7
days after admission. It is attended by representatives from Nursing, Rehab, Dietary, Social Services and Discharge Planning. This meeting will outline your goals, progress made towards those goals, and any additional topics.

How often will I have therapy?

Most patients, depending on when they are admitted, will start rehab within 24 hours of admission and most residents are scheduled for therapy up to 5 times per week. The frequency of your therapy sessions will be communicated by the Rehab Department.

How long will I be here?

Each case is different and unique. The average length of stay is about 4 weeks. Patient progress is reviewed weekly by our Interdisciplinary Team. The IDT will identify what clinical and rehabilitation progress is needed to occur for you to reach your highest level of independence.

Who determines when I will discharge?

Our goal is to get you as independent as possible and send you home with the best possible chance of success. Ensuring a safe and successful discharge is a team approach. Input for discharge will come from Nursing and Rehab with the final order coming from your attending physician.

What is the discharge process?

You will be assigned a Discharge Planner to help you through the discharge process. Your Discharge Planner will need at least 72 hours in advance to ensure that all the necessary arrangements are made for you to discharge safely. Discharges are scheduled between 11:00 am and 1:00 pm.

I have an appointment, how do I get there?

Transportation to and from off-site appointments can be provided by family if you are safe to travel in their vehicle. Social Services can arrange for a gurney or wheel chair van to transport you if needed, however gurney or wheel chair vans are at the private expense of the resident or family member. Please see social services for details and prices.

What are my benefits?

Everyone’s benefits are different; please stop by the Business Office or Admissions Office near the entrance to the building, to discuss your individual benefits.

How much paperwork will I have to sign?

Both your nurse and the admissions department will have paperwork for you to sign. Your nurse will see you the same day you admit to the facility. An appointment will need to be made with the Admissions Department for admitting paperwork. Please stop by the Admissions Office to schedule a date and time.

What services are offered?

We offer laundry, housekeeping, Registered Dietician, 24-hour nursing care, rehabilitation therapy, IV therapy, respiratory therapy, wound care, tube feedings, activities, beautician services and much more.

What are the facility’s visiting hours?

8:00 am – 8:00 pm

What time are meals served?

  • Breakfast 7:00 am – 8:00 am
  • Lunch 12:00 pm – 1:00 pm
  • Dinner 5:00 pm – 6:00 pm

Meals are served in our Main Dining Room or in the patient rooms. Please let the Nursing Supervisor on duty know your preference.

AHCA member logo
medi-cal provider logo
4-star Medicare rating button
cahf member logo
National Bronze Quality Award
USNews 2022 23 Logo Footer